1. In the 'last engaged' area, which profile actions count as an engagement?
This is the list of engagement possibilities: form submissions, event registrations, started/submitted applications, touchpoints, logins in the portal, 1on1 emails, workflow emails and campaign emails (after being opened).
3. If a profile receives an email, does that count as an engagement?
No, it only counts as an engagement when the profile opens the email.
2. Can I change the Source Method of profiles?
No, you cannot. The Source Method is recorded when a profile is created, and can't be changed afterwards.
3. If a profile has both a primary and secondary email address, can it have two different marketing policies?
No, a profile can only have one marketing policy, regardless of the number of email addresses associated with it.
4. Can I delete a Source Category?
Yes, but only if there are no profiles associated to it.
5. What profile actions count as an 'engagement'?
See the complete list of actions that count as an engagement in this page.
6. Why am I seeing a profile that only has the Info tab?
Because that profile has been forgotten by the staff. The forget profile action erases all the profile data except the name and email address in the info tab.