Whether it’s a question about how to use a feature, a how-to guide you need, or something technical that doesn’t quite require a human just yet, FIN AI is your first stop for help 🤖. It’s powered by advanced artificial intelligence, integrated into our help documentation, and designed to provide you with instant, accurate responses.

But like any good assistant, FIN works best when you know how to speak its language and how to properly engage with it! 🫂

Here’s everything you need to know to get the most out of FIN ✨

FIN is an AI-powered support agent which we’ve integrated into our support chat. It’s available 24/7 and trained on all of our help articles and technical documentation. When you ask a question in the chat, FIN can instantly provide helpful answers, links, or instructions based on the information we’ve provided it.

Think of FIN as your super-speedy, always-awake, documentation expert!

To get started, just open our chat widget in the bottom-right corner of Full Fabric, and click 'send us a message'. This will create a new conversation.

FIN will introduce itself right away, ready to help. Simply type your question or message — ideally as a clear, single sentence — and wait for FIN’s response.

From there, feel free to follow up, ask for clarification, or dig deeper into the topic. FIN can handle multi-step conversations, so don’t be shy! 😁

While FIN is clever, it’s still a machine and doesn't live inside our heads (yet! 😆), so it relies on how well you phrase your questions.

To help it help you, here are some pro tips you can use to extract the best out of FIN:

Bad:

❌ "This doesn't work"

❌ "Help please"

Better:

✅ "My profiles import says ‘failed’, what does that mean?”

✅ "How do I create a new Campaign?"

Try to mention the feature, action, or error message. FIN has access to all our documentation, but it needs some clues to know where to look! 🔍

For example:

"How can I assign Evaluations in bulk?"

“What does the error ‘Forbidden’ mean when l'm trying to access a profile?”

Since FIN is not a mind-reader (yet). If your question is very broad or vague, it may struggle to give a useful answer. Instead, break your question down.

Bad:

❌ “How does the system work?”

Better:

✅ “How does the class journey widget work on the profile page?”

If FIN doesn’t get it right the first time, try asking in a different way.

Sometimes tweaking a word or adding context makes all the difference. Clarifying what you’re referring to, or specifying which part you’re struggling with can completely change the outcome. For example:

Bad:

❌ “Why is this not working?”

Better:

✅ “Why is my profiles import stuck at 50%?”

If you send a long paragraph with multiple questions or issues, FIN might get confused and only answer part of it. Try one question at a time for better results.

While FIN can handle a lot, some things are just better handled by a human — especially more complex, account-specific, or unusual issues.

If FIN can’t find what you’re looking for, or if you still need help, you can always click “Talk to a person” and wait for one of our human agents to jump in. We’ll be there to provide further help!

We’re always improving FIN behind the scenes by updating our help content and refining how it responds. We’re fully committed to making FIN a powerful, refined AI assistant that serves our customers effectively. Your feedback matters — if FIN doesn’t quite hit the mark, let us know. It helps us make the experience better for everyone.

Thanks for being part of this journey with us! 🙏