1. Do portal page widgets update automatically when new classes are created?
No, portal page widgets must always be updated manually. After creating a new class, you also need to update the 'applications/registrations' widget of the portal page setup to include the new class.
2. Why does the portal page widget say ‘applications closed’ even though my class is open for applications?
The application template is closed. For the portal widget to show ‘applications open’, not only the class but the application template must be on that state too.
3. Why do I see my staff name and email pre-filled when opening portal landing pages (Events and Forms)?
Because you’re logged in with your staff account. To test Forms or Events landing pages use an Incognito/Private tab or a different browser.
4. Do student and staff login passwords expire?
Yes, login passwords expire automatically every 6 months, for both staff and student profiles. After that, users must set a new password.
5. Students reported they cannot log in the Portal, what could be the issue?
Check if at least one portal page is set as the Homepage in the Apps - Portal area. If there isn’t at least one homepage, the Portal will be inaccessible.