1. Who can create new staff users or change the roles of existing users?
The creation of new staff users or changes to the roles of existing users must be done by the management/admin users and not by the support team.
2. Can I remove the automatic email notifications for staff tasks?
No, task notification emails to staff are automatic and cannot be removed. However, you can set up a filter in Gmail/Outlook to automatically delete them.
3. Why do suspended staff users still appear in some platform areas?
Suspended staff users appear in certain areas, such as views and tasks, because there could be relevant information that other staff users may need.
4. Can a staff user be deleted instead of suspended?
No, staff users cannot be deleted, only suspended. Suspended users cannot log in the instance whatsoever, the suspension is totally safe security-wise.
5. I'm receiving notifications due to being a Class Owner, can I turn them off?
No, these notifications are automatic and cannot be disabled. Per default, class owners are always notified whenever someone applies to their class.
6. The task notification emails are sent from no-reply@fullfabric.cloud instead from our institution's email gateway, is it normal?
Yes. By default, task notification emails are sent from the FF email gateway.
7. I created a new staff user, will they receive the activation email?
Yes, the activation email is immediately sent. Until they activate it, the user status appears as inactive. Once they activate it, the status updates to active.
8. I’m in the staff management area but see ‘no data’ and no staff listed, why?
This usually happens because your access scope (individual or team-based) doesn’t include any staff users. In other words, your colleagues aren’t visible to you based on your current access scope.
9. I've created a new staff user, do I need to manually send an invite to log in?
No, that's not necessary. As soon as you create the staff user, the system automatically sends them an email with their login invitation.
10. If a staff user has a low role, like Viewer, and can't launch 1on1 emails, can its email address still be used to launch Campaigns and automated emails?
Yes. Even if a staff user doesn’t have permission to send 1on1 emails, their email address can still be used as the sender in Campaigns and automated emails.