1. How can I update my institution's official logo?
To update your institution’s logo, contact Support and send the new logo. We’ll update it on the system’s default landing pages. If the logo is used in shared email templates or system templates, you'll have to replace it manually in each.
2. Is there system logs to show which staff user deleted any sort of data?
Data deletions aren't log-recorded, so it's not possible to know who did them. This includes deletion of profiles, classes, courses, subjects, journeys, transcripts, payment plans, offers, tags, notes, email templates, workflows, etc.
3. Can we delete a tag in bulk from all profiles?
Yes, a tag can be deleted in bulk from all profiles in which it's added. Only the Management/Admin staff has access to this feature.
4. If I delete data from Full Fabric, can it be recovered?
No, the data deletion is irreversible and that data cannot be recovered. This is valid for profile fields, applications, evaluations, files, forms, all sorts of data.
5. Why isn’t my applicant receiving the two-factor authentication code on their phone?
Because the phone number is outdated. Please contact the support team to disable the 2-factor authentication, so the applicant can log in and re-enable it.
6. Why do I get the error ‘no suitable gateway’ when sending a 1on1 email?
Because your staff email domain is different from your institution’s gateway domain. E.g., if the institution’s domain is @university.com but your staff domain is @gmail.com, the system won’t be able to send the email.
7. If my staff user has a different domain than the institution's domain, how can I send emails from Full Fabric?
You must set up an individual SMTP integration for your user. Access the Profile Settings - SMTP area, and insert the SMTP details provided by your IT.