1-to-1 emails are personalized messages sent directly to a single recipient, allowing you to communicate in a more personal and relevant way. In Full Fabric, they help you engage candidates, students, or prospects by providing timely updates, answering questions, and delivering targeted information. The goal is to build stronger relationships, improve engagement, and maintain meaningful interactions—all while keeping communication simple and effective. 💬 📩
Where to start: the Emails tab of profiles
The Emails tab, located in every profile, is where all the correspondence exchanged with that profile lives (including individual workflow emails, mass Campaign emails, and 1-to-1 or 'manual' emails if you like):
Once in it, you can do multiple actions:
Filter the emails displayed on the list (received, sent, system emails, all emails)
Access the listed emails individually
Delete listed emails individually (if your user has the necessary permission)
Compose a new email
Compose a 1-to-1 email
The first three actions are easy as a walk in the park, so lets focus on composing an email. After clicking Compose, it's time to build the email:
Review the From, To, Cc and Bcc fields. The first two are automatically populated with your own staff email and the profile's email, respectively. You can add more To's if necessary, or update the From if your user has permission to send emails on behalf of someone else. You can also add more addresses in Cc and Bcc.
Populate the Subject. Emails without subject are totally not ideal, and may end up in the recipient's spam or ignored, so don't forget to add a subject!
Now it's time to build the content or... upload one! Whether you're creating the content entirely from scratch or trying to send a pre-built one, the system has got you covered for both scenarios. To built the content of your email you have 3 possibilities:
1 - Plain Text. Select this option if you want to simply type the content manually, using simple edition tools like bold, italic, underline, bullets, numbers, links, etc
2 - Use Email Builder. Select this option if you want to build the content using our powerful email builder, with more advanced edition tools.
3 - Shared Template. Select this option if you want to upload an existing email template from the Shared Email Templates folder. After selecting the desired one, you can still fully customise it before sending, by clicking on copy & edit template.
Send a 1-to-1 email
Now lets assume you've reviewed your email before dispatch as you should (we wouldn't dare to claim otherwise!). Finally, you can either Send, Save as draft, or Discard. The first dispatches the email immeditely, the second saves it as draft in the profile's emails tab to be edited and/or dispatched later, and the third wipes it out.
