FULL FABRIC also provides the option for your institution to send emails from FULL FABRIC via your own SMTP instead of FULL FABRIC's email provider.


It is recommended that you set up FULL FABRIC to use an SMTP configured to dispatch emails from your own domain. This could be your existing SMTP server or another SMTP gateway or relay server.

Let's look at an example. Let's say your website can be found at school.ac.uk and that your email addresses take the form of user@school.ac.uk. Your FULL FABRIC instance might be set up at apply.school.ac.uk. In this case you would want all emails dispatched from FULL FABRIC to be dispatched from a school.ac.uk subdomain.

Setting up a system-wide SMTP account

A system-wide SMTP account is used to send all emails - 1-1 emails, automated emails, and mass campaign emails. We would recommend that you use AWS instead of your own SMTP however, in case there are any issues with your SMTP handling the large number of emails involved with mass marketing emails and automated emails.

To set up a system-wide SMTP account please contact our client success team.

Setting up a user-specific SMTP account

User-specific SMTP accounts allow staff users to have their 1-1 emails dispatched from FULL FABRIC using their regular email account. This way all dispatched emails will not only be in FULL FABRIC, but also in the Sent or Outbox folder of their email accounts.

To set up your user-specific SMTP account visit your profile settings page - Settings > SMTP - and fill in the required details.

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