We hear ya, buddy – you've got important stuff to do in your FULL FABRIC account, but you can't do it because your staff email isn't yet verified. Or to make matters worse, did you forget your password? If you have any questions about managing staff accounts, check out this article; but if you need help troubleshooting your own, you've come to the right place!

The email verification link has expired. What to do now?

You didn't click the email verification link on time, huh? It happens! What matters now is generating a new link. For the sake of clarity, we'll break this down by staff accounts and non-staff accounts.

If you're wondering, "non-staff accounts" encompasses the accounts of prospects, applicants and everybody in the student body, and the reason for inclusion here is that if an applicant gets in trouble and reaches out for help, staff ideally should know what to do.

Courses of action for STAFF ACCOUNTS

Do the following:

Ask a user with Admin or Management permissions at your institution to resend your verification email.

To do so, they will need to locate your account first, and there's two seamless ways to achieve that:
1. By browsing through the staff list located in the Staff Management area (or by typing your email address in the search bar
1. By entering your email address in the main Full Fabric search bar.

Once they open your account, they will see a Summary panel on the right-hand side. There, they’ll find an orange button labeled “Send new verification email”.

Once the email is triggered, a new verification link will be sent to your inbox. This link is valid for 48 hours 🙂

Courses of action for APPLICANT/STUDENT ACCOUNTS

Do one the following:

Repeat the steps outlined above. The process is the same for non-staff accounts, though in many cases, Admin or Management intervention may not required if your user role includes the permission to resend verification emails.

Alternatively, the applicant or student can trigger a new verification email themselves directly from the portal, as explained here (While filling an application, if the applicant’s email address has not yet been verified, the system will display a banner prompting the user to send a new verification email).

Once the new email is sent, the verification link will be delivered to their inbox and will remain valid for 24 hours 🙂.

Consequences of Unverified Email Addresses:

A profile having their email not verified may have consequences, depending on if that profile is a staff user or a non-staff user (applicants/students)

For staff users: they won't be able to use key functions of the system as a security measure, such as updating profiles, accessing the Settings ares, and many others.

For non-staff users (applicants/students): they won't be able to submit applications, access their profile settings, perform payments, and many others.

How can I let users know that they have 24 hours to verify their email addresses?

By customising the text in the confirmation email to add that information. Could be a simple line like: "Please note that this activation link is only valid for 24 hours. If you fail to access the link in that period of time, you'll need to register again." For instance:

If you decide to take this suggestion, get in touch with us to update the text according to your wishes. 🤙

Why didn’t I (or somebody else) receive the activation email?

If an applicant or staff member didn't receive the activation email, the likeliest reason is that it went straight to a Spam or Junk inbox, so naturally the first step is to look inside. 🗑 Upon finding the email there, the next step should be to mark it as not being spam / junk, or else the activation link won't work.

Another reason – and usually this only happens with applicants –, it could also be the result of users registering with profile email addresses from private domains (like company email addresses) and firewall settings blocking incoming messages from certain remote mail servers. The solution is to use a replacement email address, preferably from a public mail server (such as Gmail/Outlook), which you can do directly in the email field of the respective profile in Full Fabric.

I (or somebody else) forgot my password! How can it be recovered?

By requesting a password reset! This works for both applicant and staff accounts.

1) Click Forgot your password? in the homepage

2) Insert your profile Email Address and press Send me a new password

3) You'll immediately receive an email with a reset link you must click to then pick a new password (which must be six-characters long and contain at least one letter and one digit)

Why didn’t I (or somebody else) receive the reset password email?

This is relatively rare, but not impossible! 🧐 Search in your Spam or Junk inbox. If the email ended up there, first mark it as not being spam or junk, at which point the reset link will be operational for you to follow.

Alternatively, you may ask us to override and provide you a temporary password. However, upon signing in you are compelled for the sake of security to change it as soon as possible. To do so:

If staff users want to change their password:

1) Click your picture on the lower left-hand corner and choose Profile Settings

2) Jump to the tab Password and press Change password

3) Fill all three fields with your old and new passwords and tap Change password to save the changes

If applicants want to change their password:

1) Click on the user name on the top right of the screen and pick SETTINGS