Before you enable Payments on application templates, make sure you have successfully integrated with one of the following payment platforms: Stripe, Paypal, Flywire, or Adumo.

➜ How do I enable the Payment tab?

➜ Set up application fee

➜ How do I waive an application fee or manually update someone's payment status?

➜ Why do duplicate payments occur and how do I refund applicants?

➜ Why do payments fail?

Once an online payment platform has been set up, enable the Payment tab in whatever application templates are supposed to collect a fee. The Payment tab is specifically configured to handle checkouts, something a custom tab is not capable of. It's also still useful even if you make arrangements to charge the money outside of Full Fabric because it can serve as an informative tool to pass instructions on how to proceed (more on that later). Forasmuch as the Payment tab isn't enabled and there's no indication of a fee elsewhere in the application form, not only is a payment not required, but applicants don't know that they have to pay.

The fastest, easiest way to enable payments is to simply:

1) Go inside an application template

2) Click the tab Payment

3) Tap Disabled to switch to Enabled

That being done, applicants will now see similar to this:

For institution-level application templates, you can Define fee depending on the applicant's primary programme choice. This is the very last command on the page. When you turn it on (by pressing the switch), you're presented with a list of every programme, class and campus that the template was linked to. Then, you can define different currencies and fees for different intakes, like so:

Accordingly, candidates will be shown whichever currency and application fee corresponds to the intake they're applying to.

However, if instead of PayPal, Stripe, Flywire or Adumo you pick External, the fourth step will also require that you provide Button text (to be display to the applicant) and add a button linking to the service provider or another URL or email address (if preceded by the prefix mailto:):

For reference, this is how the example above is rendered on the applicant view:

You can create discounts codes that can be provided to applicants in order to get the fee partially or fully waived.

To set up an application fee discount, access the relevant Application template and the Payment tab, then, click on the Discounts tab.

You can create one or multiple discount codes and customise them in terms of amount, programme where they can be applied, time period they can be used.

Start by clicking on Add discount and then, fill in all the relevant information

Once all the above information is filled, click on Create Discount to create your discount code

To waive an application fee or manually update the status of a payment, access the candidate's profile, scroll down to their application form and then enter it:

Next, refer to the Application fee widget located on the right sidebar and press Paid or Waived, as befits the situation:

Although rare, sometimes payments can be processed twice, usually because the candidate clicked the button to pay more than once (maybe by accident or on purpose because the page was taking longer to load and the person didn't realize that the first prompt had gone through). That being the case, a refund will have to be issued; nevertheless, refunds are only available to be processed from Full Fabric if you use Stripe and for 30 days from the payment date. Past that time, it's up to our or your Financial department, depending on who the account manager is.

For other Payment methods such as PayPal or Flywire, you will need to access your Payment provider account and process the refund from there.

For Stripe, during the initial 30-day period, just bring the duplicate payment to our attention, sharing the user's name and primary email address, and we'll grant the refund, after which we'll write back with our confirmation so you can relay the news to the recipient.

Better yet, we can also permit you to directly release refunds in Full Fabric. Let us know if you're interested. Once the permission has been given, do as follows:

1) Access the profile Financials tab

2) Navigate to the tab All transactions, where you can see all of the payments made by the applicant, and verify in the records that a duplicate payment really took place

3) Click the circular arrow button at the end of the row to revert the duplicate payment

The refund will be credited to the applicant's bank account within a few days.

Either because the card linked to PayPal, Stripe, Flywire or Adumo does not permit international or online payments or because there aren't enough funds to cover the total due amount. Kindly ask the candidate to look into both scenarios and resolve the situation.

You have reached the end of this article. Thanks for reading! 🤓 If you have any questions or comments on the topic at hand, or if you enjoy reads like this and have article requests, feel free to start a chat or email us at support@fullfabric.com. Also, please leave a rating below. Your feedback is highly appreciated! 💖