1. Can I change the order of sections in a schema?
Only Full Fabric staff users can change the order of sections, please contact
our support team to request this intervention.
2. Can I move a field from one section to another in the schema?
Schema fields can only be moved within the same section. If you added the field to the wrong section, please delete it and add it to the correct section.
3. Do 'Number' fields allow me to collect phone numbers with country codes?
The 'Number' field only supports numerical characters and not special characters like '+', thus isn't ideal to collect phone numbers with country codes.
4. What's the best way to collect phone numbers with country codes?
Add a 'single line text' field into the schema to serve as phone number (since it allows special characters like '+'). In the instructions section, let users know they should include the country code when entering their phone number.
5. If I delete an option from a dropdown field, will that cause data loss?
No, deleting and adding options in a dropdown field doesn't cause data loss. Data loss only occurs if the field itself is deleted.
6. For a field mapping to work, that field needs to exist on both sides?
7. How can I edit or add new schema fields in the Profile Info tab?
This permission is normally restricted to the management/admin staff users. They can edit the Profile Info schema fields in General Settings - Schemas.
8. Why am I getting an error when uploading a .CSV file into a Cascading Dropdown Field?
Because the .CSV isn't correctly formatted. It cannot have symbols, alphabet-specific or special characters, it must have only alphanumeric characters.
9. In a schema field I enabled the mapping to the Profile Info, but the mapping isn't working. Why isn't the data passing to the Profile Info?
For the mapping to work, both fields must be of the same type on both sides. If it's a field that has sub-options, such as dropdown and checkbox, the sub-options of the dropdown or checkbox must match on both sides too.
10. Is the field mapping triggered before an application is submitted?
No, the field mapping is only triggered when the application is submitted.
11. Can I choose which file formats applicants can upload?
Yes. In the settings of the 'file upload' field, go to the option ‘Limit file extensions’. Select All to allow any format, or ONLY and select specific formats.
12. If I change an option of a dropdown field in the profile schema, what happens to the profiles who had that option selected in their Info tab?
For those profiles the field will become blank. If the option is re-inserted later in the field's settings, it will be automatically restored on those profiles.
13. Can I set a minimum word limit for ‘Paragraph text’ fields?
No. The 'Word limit' setting that exists in 'Paragraph text' fields only applies to the maximum number of words. It’s not possible to set a minimum word limit.
14. Can I set up a rule so that one field is automatically filled based on the value of another field?
No, that’s not possible. Fields are populated individually, and there’s no way to automatically copy or transfer data from one field to another.
15. I mapped a profile info field into an application template, but the data isn’t syncing to the application for some profiles. Why?
Because the field mapping only works if the profile has its email verified. If it's not verified, the data won’t sync from the profile info over to the application.
16. I'm trying to merge two profiles but I'm getting an error, why?
Because the profile you’re trying to merge contains elements that must be removed first, such as: letters, offers, payment plans, files, experience entries, or transcripts. Once these are deleted from the profile, the merge can be done.
17. Can I bulk-remove a tag only from certain profiles, not all that have it?
No. If a tag is removed in bulk, it will be removed from all profiles that have it.
18. Is it possible to recover a deleted field?
Yes. If a schema field is deleted, it’s also deleted from all profiles. To recover it, you must recreate the field using the exact same name (character by character) and field type. If both match exactly, the system will connect the new field to the original in the database and automatically restore it across all profiles.