You can improve your email deliverability by giving FULL FABRIC permission to send emails on your behalf by complying with the Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) email authentication methods, and the email authentication protocol Domain-based Message Authentication, Reporting and Conformance (DMARC).

Please find instructions below on how to conform to SPF, DKIM and DMARC below.

https://en.wikipedia.org/wiki/Sender_Policy_Framework

SPF is an email authentication method designed to detect forging sender addresses during the delivery of the email. SPF allows the receiving mail server to check during mail delivery that a mail claiming to come from a specific domain is submitted by an IP address authorised by that domain's administrators. The list of authorised sending hosts and IP addresses for a domain is published in the DNS
records for that domain.

Setting up SPF for your domain will increase deliverability of emails sent via FF. All that is required is to add the following include to your existing SPF record:

Below is an example of a DNS TXT record for SPF. Note the record can contain multiple includes and IP addresses.

Including _spf.fullfabric.com ensures the latest set of IPs are used when setting up SPF.

https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail

DomainKeys Identified Mail (DKIM) is an email authentication method designed to detect forged sender addresses in emails (email spoofing), a technique often used in phishing and email spam. DKIM allows the receiver to check that an email claimed to have come from a specific domain was indeed authorised by the owner of that domain.

FULL FABRIC is switching from using SendGrid to using Amazon Web Services (AWS) as its email provider for improved email deliverability.

In order to add DKIM records it's necessary to start using AWS and the following set up is required.

Your IT department needs to add DKIM records to your institution's domain's Domain Name System (DNS) server in order to give AWS permission to send behalf on your domain e.g. business-school.eu.

Please find an example of the DNS records below. Please ask FULL FABRIC support to provide you with the specific records that are needed for your FULL FABRIC instance which can then be passed to your IT department. Please note that these records need to be added by your IT department within 48 hours of the records being created by FULL FABRIC support.

Once your IT department has added these records to your institution's DNS server, then they will be automatically verified, and AWS will have permission to send emails on your behalf.

Please also inform FF support of the default sender name e.g. "No-reply Business School" and default sender email address e.g. "no-reply@business-school.eu" that you would like to use for your system emails e.g. sign up emails.

https://en.wikipedia.org/wiki/DMARC

DMARC (Domain-based Message Authentication, Reporting and Conformance) is an email authentication protocol. It is designed to give email domain owners the ability to protect their domain from unauthorised use, commonly known as email spoofing. The purpose and primary outcome of implementing DMARC is to protect a domain from being used in business email compromise attacks, phishing emails, email scams and other cyber threat activities.

Please find the following Google guide on adding a DMARC record. Please note that no special information from FF is required for you to set up DMARC.

https://support.google.com/a/answer/2466563?hl=en&ref_topic=2759254