There's an easy way to save your external correspondence to FULL FABRIC, and all it takes is two old features you've always had: the CC and BCC address fields! 📧
When sending an e-mail from a regular e-mail client, such as Outlook, Gmail and so on, you're able to forward a copy of the message to FULL FABRIC and save it in your profile and the recipient’s profile for archiving purposes by CC'ing or BCC'ing the address below:
(your subdomain name)@cc.fullfabric.com
As you can see, the address consists of the subdomain name, plus @cc.fullfabric.com. The subdomain name is the first part of your FULL FABRIC URL, right before .fullfabric.com. Suppose the URL is ffuniversity.fullfabric.com, for example – ffuniversity is the subdomain name, which means that the respective mailing address would be:
In addition, both the sender’s and the recipient’s e-mail addresses must match the ones in FULL FABRIC – preferably the primary e-mail fields –, for the messages to be added to their profiles. Secondary e-mail fields can only be matched if they've been configured as smart fields.
Since this is a manual process, received replies aren't automatically added to FULL FABRIC, despite belonging to the same chain of conversation. You must dispatch them to FULL FABRIC via CC or BCC as well.
Also noteworthy is that, just like with e-mails sent directly from FULL FABRIC, CC'd and BCC'd e-mails are displayed under the profile Latest activity tab and can be marked as touchpoints.
Overall, this is a great solution for e-mail syncing, as it's fast, effective and requires no set-up! ⚡️ You may use it in conjunction with or alternative to IMAP!
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PUBLISHED: November, 2020
LAST UPDATED: November 12, 2020 at 2:48 p.m.