There's an easy way to save your external correspondence to Full Fabric, and all it takes is two old features you've always had: the CC and BCC address fields! 📧

When sending an e-mail from a regular e-mail client, such as Outlook, Gmail, GMX and so on, you're able to forward a copy of the message to Full Fabric and save it in your profile and the recipient’s profile for archiving purposes by CC'ing or BCC'ing the address below:

As you can see, the address consists of the subdomain name, plus @cc.fullfabric.com. The subdomain name is the first part of your Full Fabric URL, right before .fullfabric.com. Suppose the URL is ffuniversity.fullfabric.com, for example – ffuniversity is the subdomain name, which means that the respective mailing address would be:

In addition, both the sender’s and the recipient’s e-mail addresses must match the ones in Full Fabric – preferably the primary e-mail fields –, for the messages to be added to their profiles. Secondary e-mail fields can only be matched if they've been configured as smart fields.

Since this is a manual process, received replies aren't automatically added to Full Fabric, despite belonging to the same chain of conversation. You must dispatch them to Full Fabric via CC or BCC as well.

Also noteworthy is that, just like with e-mails sent directly from Full Fabric, CC'd and BCC'd e-mails are displayed under the profile Latest activity tab and can be marked as touchpoints.

Overall, this is an excellent solution for e-mail syncing, as it's fast, effective and requires no set-up! ⚡️ You may use it as an alternative to IMAP!

You have reached the end of this article. Thanks for reading! 🤓 If you have any questions or comments on the topic at hand, or if you enjoy reads like this and have article requests, feel free to start a chat or e-mail us at support@fullfabric.com. Also, please leave a rating below. Your feedback is highly appreciated! 💖

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​PUBLISHED: November, 2020
​LAST UPDATED: October 24, 2022 at 2:18 p.m.