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FAQs about Courses & Transcripts

Find quick answers to the most common queries about Courses & Transcripts

Updated over 2 weeks ago

1. Is it possible to change how Courses are ordered in Transcripts?

Yes, the list of Courses in Transcripts can be order either 'alphabetically' or by 'course start date'. Only the support team can change it.

2. When registering students for a Course via the Calendar, why do I see all classes from the institution?

This is normal. The Calendar displays all classes of the institution, not just those in which that course is included in the respective study plan.

3. Why do I only see a specific list of students when registering for a Course?

Because the list only includes profiles whose transcripts include that specific course, making them eligible for registration in that specific course.

4. If an application template has the Courses tab enabled, and applicants make a mistake selecting the courses, how can we fix it?

The staff can edit the application to correct the courses if they know the changes needed. Otherwise, they can unsubmit the application and ask the applicant to update the courses and resubmit it.

5. I'm trying to import grades but it doesn't work, why?

Because the grades are already published. To import grades, any existing grades must first be unpublished. Unpublish them and then run the import.

6. On the transcripts of some applicants the degree class is missing, why?

Because the degree class is set without decimal places in the study plan. For example, if it's set with 0-49 Fail / 50-100 Pass, students with 49.50 don't fall into any degree. Access the study plan and add the decimals .99 in all degrees.

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