1. How do I sync external emails (Gmail/Outlook) into Full Fabric (emails from the same email address as my staff user in the system)?
To sync external emails into Full Fabric, add your instance address (e.g., university@cc.fullfabric.com) as a CC or BCC in the email. The emails will appear in the Emails tab of your respective staff profile.
2. How do I sync fully external emails into Full Fabric (emails from a completely external email address that doesn't exist in Full Fabric)?
To sync fully external emails into Full Fabric, add your staff user address in this format: youremail@cc.fullfabric.com (e.g. pedro.silva@cc.fullfabric.com) as CC. The emails will appear in the Emails tab of your respective staff profile.
3. How does a profile’s email address change from bounce to hard bounce?
If a profile's email address rejects a campaign email, it counts as a bounce. After several bounces, the email address is marked as a hard bounce.
4. Do I need to take any action for hard bounces?
No action is needed. The system automatically excludes hard bounces from future campaigns, even if those profiles meet the audience rules.
5. How can I identify if a profile is bouncing emails?
In the Profile Info tab you'll see this error: 'One or more attempts at delivering email to addresses associated with this profile have failed. smtp; 550 5.7.1'.
6. Can bounced emails be caused by Full Fabric?
No. Bounced emails occur because they are rejected/blocked by the recipient, which can happen for various reasons, such as a full inbox, a non-existent email address, or firewall/antivirus filters.
7. Can I delete a shared email template?
Yes, but only if the template isn't being used. The Usage tab shows where it is being used. Visit those areas by clicking on the gear icon, edit and remove the email template from them. After this the system will allow deletion.
8. Why are some tags in my email template for Evaluators showing up empty?
The tags |programme_name|, |class_name| and |primary_programme_choice| don't work on workflows with the action 'send email to evaluator'.
9. Why does my Campaign after dispatch has less recipients than the Audience I had set before dispatch?
Because from all profiles listed in the Audience, only some are addressable. The Campaign is only dispatched to the addressable ones.
10. I'm using substitution tags in an email template sent to staff, and the tags go with the staff's information instead of the applicant's information, why?
The tags are wrong. For emails aimed to staff, you must only use the tags that start with 'candidate_' (e.g. |candidate_email|). If you use others, such as profile tags, they will pull information from the staff member receiving the email.
11. I dispatched a Campaign by mistake, can I revert/undo it?
No, once a Campaign is dispatched it cannot be undone. The emails are sent individually from our servers, and the process can't be stopped or reversed.
12. Can I generate a downloadable PDF of a Campaign email?
No, Campaign emails cannot be exported or downloaded as PDFs. If you want to review the email before sending it, you can send a test email to yourself.
13. Is there a size limit for attachments when syncing external emails to Full Fabric?
Yes, external emails will only be synced to Full Fabric if their attachments are 20mb or smaller. If an attachment exceeds this limit, the sync doesn't work.