1. Will archived classes still appear in a programme’s class list?
Yes, archived classes will remain visible in the overall list of classes. This allows you to keep a complete history of all past intakes of that programme.
2. How can I create a new Theme for my programmes?
Only the support team can create new Themes, please reach out to support.
3. Can the Full Fabric support liaise directly with students to provide support?
No, our support team can only liaise with the institutions and their staff.
4. Why can't I edit fields in the Info tab of profiles?
Because your staff email isn’t verified. To fix this, access your profile and in the Summary widget (on the right side) send yourself a new verification email.
5. Why are there multiple Organization contacts with the same email?
Because organization contacts aren't Full Fabric profiles. They're just registry contacts saved from applicants’ academic or professional experience, and don't have access to the Portal.
6. Can I use the same class-level application template in multiple classes of the same programme?
No. A class-level application template can only be linked to one unique class and can't be reused, even within other classes of the same programme.
7. If a profile has submitted applications, can I safely delete a class journey from it without deleting the applications?
Yes. If the application is institution-level, the class journey can be safely deleted, and the application stays in the profile (in the applications widget). If the application is class-level, the system blocks the class journey deletion unless the application is removed first (and it will be permanently deleted).
8. By looking at a profile, how do I know that a submitted application is a class-level template or an institution-level template?
If the application name displays in red, it's an institution-level template. Class-level templates only show inside the class journey widget, while institution-level ones appear both there and higher up in the applications widget.
9. Can I edit class states or add new ones?
No. Class states are a fixed setting and cannot be modified. By default, the states are: New, Open Applications, Closed Applications, In Progress, Done.
10. I’m in a class overview area and selected a lifecycle state filter, but the list isn’t showing all profiles. Why?
That can happen if you have an individual access scope or belong to a team with a team access scope, you’ll only see profiles that fall within that scope. Profiles outside of your access scope won’t be visible to you in lists.
11. I’m in a class overview area and selected a lifecycle state filter, but the list isn’t showing all profiles. Why? (2)
That can happen if you’re using a custom view. Custom views can include additional filters that combine with the lifecycle state filter, narrowing down the results. Click the Views button and select Reset View to set it back to default.
12. I duplicated a class but kept the same name as the original. Now I need to delete one, but I can’t tell which is which. How can I identify the duplicate?
Check the ‘Order’ column, the duplicated class will have the highest number. It will also appear immediately after the original in the list, not before.
13. If I create a class-level application template, will profiles need to be previously associated to that class in order to access it?
No. Just like institution-level ones, class-level templates can also be openly accessible, even by prospects who don't even have a Full Fabric profile yet.
14. Can an applicant submit a class-level application template if the class it’s linked to is already 'In progress' or 'Done'?
No. A class-level application template can only be submitted if the respective class is in the 'applications open' status.