1. Will archived classes still appear in a programme’s class list?
Yes, archived classes will remain visible in the overall list of classes. This allows you to keep a complete history of all past intakes of that programme.
2. Who can create new staff users or change the roles of existing users?
The creation of new staff users or changes to the roles of existing users must be done by the management/admin users and not by the support team.
3. Can I remove the automatic email notifications for staff tasks?
No, task notification emails to staff are automatic and cannot be removed. However, you can set up a filter in Gmail/Outlook to automatically delete them.
4. Why do suspended staff users still appear in some platform areas?
Suspended staff users appear in certain areas, such as views and tasks, because there could be relevant information that other staff users may need.
5. Can a staff user be deleted instead of suspended?
No, staff users cannot be deleted, only suspended. Suspended users cannot log in the instance whatsoever, the suspension is totally safe security-wise.
6. How can I create a new Theme for my programmes?
Only the support team can create new Themes, please reach out to support.
7. Can the Full Fabric support liaise directly with students to provide support?
No, our support team can only liaise with the institutions and their staff.
8. Why can't I edit fields in the Info tab of profiles?
Because your staff email isn’t verified. To fix this, access your profile and in the Summary widget (on the right side) send yourself a new verification email.
10. Why are there multiple Organization contacts with the same email?
Because organization contacts aren't Full Fabric profiles. They're just registry contacts saved from applicants’ academic or professional experience, and don't have access to the Portal.
11. I'm receiving notifications due to being a Class Owner, can I turn them off?
No, these notifications are automatic and cannot be disabled. Per default, class owners are always notified whenever someone applies to their class.